Apple, you have my heart back
Man, it's been a rough month computer wise. 
My wireless keyboard stopped working, even with fresh batteries. My MacBook's keys started springing off like crazy, my MacBook case splintered up into my wrist one day, and while backing up my MacBook to ship to Apple my track pad stopped working! On top of that my wife's MacBook Pro is having crazy keyboard and other kernel panic issues. Needless to say, my faith in Apple was riding really low.
So what's changed? Three days ago Apple sent me a shiny box. Today I have my MacBook back. They replaced the entire top casing, keyboard, trackpad, and the splintered area, and they also went ahead and upgraded my superdrive and replaced something that I'm not even sure what it is on the invoice. All of that- ship a box to me, ship the MacBook back to them, fix it, and ship the Macbook back to me in perfect condition, in three days(!), no charge.
Oh and my keyboard, complete fluke. It started working while I was on the phone with the techs (Telepathic keyboard repair Apple?). So I'm happy there.
Now to get my wife's computer sent off. With the promptness and professionalism that I've received with my MacBook, I now have full faith that everything will be fine.
All is alright in the world again.

My wireless keyboard stopped working, even with fresh batteries. My MacBook's keys started springing off like crazy, my MacBook case splintered up into my wrist one day, and while backing up my MacBook to ship to Apple my track pad stopped working! On top of that my wife's MacBook Pro is having crazy keyboard and other kernel panic issues. Needless to say, my faith in Apple was riding really low.
So what's changed? Three days ago Apple sent me a shiny box. Today I have my MacBook back. They replaced the entire top casing, keyboard, trackpad, and the splintered area, and they also went ahead and upgraded my superdrive and replaced something that I'm not even sure what it is on the invoice. All of that- ship a box to me, ship the MacBook back to them, fix it, and ship the Macbook back to me in perfect condition, in three days(!), no charge.Oh and my keyboard, complete fluke. It started working while I was on the phone with the techs (Telepathic keyboard repair Apple?). So I'm happy there.
Now to get my wife's computer sent off. With the promptness and professionalism that I've received with my MacBook, I now have full faith that everything will be fine.
All is alright in the world again.

